1. What types of products does Bensovo offer?

Bensovo features a curated selection of accessories designed to complement different personal styles, outfits, and occasions. Please refer to individual product pages for specific descriptions, materials, sizes, and design details.

2. Where do you deliver orders?

We currently provide shipping services to customers within the United States.

Please ensure that your delivery address is complete and accurate when placing an order.

3. How much does shipping cost?

We offer the following Standard Shipping options:

• Orders below $39.00: $5.99 Standard Shipping.

• Orders of $39.00 or more: FREE Standard Shipping.

The applicable shipping charge will be displayed during checkout before payment is completed.

4. How long will my order take to arrive?

Orders generally require 1–3 business days for processing and preparation.

After dispatch, Standard Shipping typically takes 10–15 business days.

Delivery estimates may vary due to carrier operations, holidays, weather conditions, or other transportation-related circumstances.

5. Will I receive tracking information?

Yes. Once your order has been shipped and tracking information becomes available, we will send the relevant details using the contact information provided at checkout.

Please allow some time for the carrier's tracking system to display its first update.

6. What should I do if my package is delayed?

If your package has not arrived within the estimated delivery period or tracking information has not changed for an extended time, contact us at service@bensovo.com.

Please include your order number so our team can help review the shipment.

7. Can I return an accessory?

Eligible purchases may be returned within 90 calendar days from the delivery date, subject to the requirements outlined in our Return & Refund Policy.

Items should generally be unused and in their original condition, with packaging and accessories included where applicable.

8. How do I start a return or refund request?

Send an email to service@bensovo.com with your order number, the item you wish to return, and the reason for your request.

If the item arrived damaged, defective, or incorrect, please include supporting photographs when possible.

Our team will review your request and provide the next steps.

9. Where should I send returned products?

Please do not send merchandise to our business address without prior authorization.

Once your return request has been reviewed and approved, we will provide the designated return address and relevant instructions.

10. How can I contact Bensovo?

Our customer support team can be reached through the following channels:

Brand: Bensovo
Email: service@bensovo.com
Phone: +86 13317154790

Store Operator: Hubei Huanglongjia Network Technology Co., Ltd.

We are happy to assist with product questions, order information, shipping concerns, and after-sales requests.