Privacy policy

Last Updated: November 3, 2026

Bensovo values the privacy of its customers and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, browse our products, make a purchase, or communicate with our customer support team.

The Bensovo online store is operated by Hubei Huanglongjia Network Technology Co., Ltd. Our website is powered by Shopify, which provides the e-commerce platform and related services that allow us to offer our products and manage customer orders.

By accessing or using our website, you acknowledge that you have had the opportunity to review this Privacy Policy.

1. Business Information

The store responsible for the operation of this website is:

Brand: Bensovo

Company: Hubei Huanglongjia Network Technology Co., Ltd.

Business Address: Shop No. 2-45, Caihuixiang, Hongqi Garden, No. 678 Youyi Avenue, Hongshan District, Wuhan City, Hubei Province, China.

Email: service@bensovo.com

Phone: +86 13317154790

For privacy-related questions or requests, you may contact us using the information above.

2. Personal Information We Collect

The type of personal information we collect depends on how you interact with our website and services.

Information may include the following categories:

Contact Information

When you place an order or contact us, we may collect your name, email address, telephone number, billing address, and shipping address.

Order and Transaction Information

We may collect information associated with your purchases, including:

  • Products and accessories selected or purchased

  • Order numbers and transaction records

  • Purchase dates and order values

  • Shipping and delivery information

  • Return, exchange, and refund details

  • Shopping cart and product browsing activity

Payment Information

Payments are processed through Shopify-supported or other third-party payment service providers.

Depending on the payment method used, these providers may collect and process payment card details, billing information, and other necessary payment credentials.

We may receive limited transaction-related information, such as payment confirmation, transaction references, payment status, and certain payment details required to manage orders and customer service.

We do not intentionally store complete payment card credentials when payment processing is handled by third-party providers.

Account Information

If you create an account, we may process information such as your login credentials, account preferences, saved addresses, and account settings.

Communications and Customer Support Information

When you contact us, we may retain the information you provide, including emails, messages, order references, photographs, videos, and other materials relevant to your inquiry.

Device and Technical Information

When you browse our website, certain technical information may be collected automatically, including:

  • Internet Protocol (IP) address

  • Browser type and version

  • Device type and operating system

  • Network information

  • Referring website or source

  • Pages visited and browsing activity

  • Website interaction information

Usage and Preference Information

We may collect information about how visitors interact with our website, including products viewed, searches performed, shopping preferences, and interactions with website features.

Where permitted, this information may be used to understand customer interests and improve the shopping experience.

3. How We Obtain Personal Information

Personal information may be obtained through several sources:

Directly from you: When you submit an order, create an account, subscribe to communications, complete a form, or contact our support team.

Automatically through our website: Through cookies, browser technologies, device information, and similar tools when you access or interact with our website.

From service providers: From Shopify, payment processors, logistics providers, analytics services, and other companies that assist us with store operations.

From third parties: From business partners or other sources where permitted by applicable privacy laws.

4. How We Use Personal Information

We use personal information for purposes related to operating our store, serving customers, and maintaining our website.

These purposes may include:

Order Management and Fulfillment

  • Confirming and processing purchases

  • Verifying payment status

  • Preparing and dispatching orders

  • Coordinating shipping and delivery

  • Managing returns, exchanges, and refunds

  • Sending order confirmations and shipment notifications

Customer Service

  • Answering product-related questions

  • Responding to order inquiries

  • Investigating delivery issues

  • Assisting with returns and refunds

  • Maintaining customer communication records

Website Operation and Improvement

  • Maintaining website functionality

  • Improving navigation and usability

  • Understanding customer browsing behavior

  • Evaluating product interest and website performance

  • Developing and improving our services

Marketing and Advertising

Where permitted by applicable law and consistent with your preferences, we may use certain information to:

  • Send promotional emails and store updates

  • Introduce new products and collections

  • Provide information about offers and promotions

  • Display relevant advertisements

  • Evaluate the performance of marketing campaigns

You may unsubscribe from promotional emails at any time using the unsubscribe link included in the message.

Security and Fraud Prevention

We may use relevant information to verify transactions, identify suspicious activity, prevent unauthorized access, investigate potential fraud, and protect our customers and business operations.

Legal and Regulatory Requirements

We may process personal information when necessary to comply with applicable laws, respond to valid legal requests, resolve disputes, protect legal rights, or enforce our policies.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to support essential store functions and improve the browsing experience.

These technologies may be used for:

  • Remembering shopping cart contents

  • Maintaining website functionality

  • Saving certain customer preferences

  • Understanding website traffic and performance

  • Measuring advertising effectiveness

  • Supporting relevant marketing activities where applicable

Some cookies are necessary for the website to function properly, while others may be used for analytics or advertising purposes.

You may be able to manage certain cookie preferences through available website consent settings or your browser settings.

Please note that disabling some cookies may affect certain website features.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies and similar tracking technologies.

6. Disclosure of Personal Information

We may disclose personal information to third parties when necessary for legitimate business purposes or when permitted or required by applicable law.

These parties may include:

Shopify

Our website is hosted on Shopify. Shopify provides the infrastructure and tools needed to operate our online store, manage orders, and support customer transactions.

Payment Service Providers

Payment providers process transactions, verify payments, and support payment-related services.

Shipping and Fulfillment Partners

We may provide relevant customer and order information to logistics companies, shipping carriers, and fulfillment partners so that purchases can be prepared and delivered.

Technology and Website Service Providers

These may include website hosting providers, cloud storage services, security services, analytics providers, and technical support companies.

Advertising and Marketing Partners

Where applicable, we may work with advertising or marketing service providers to measure campaign performance, deliver advertisements, or understand customer interactions.

Such partners may process information according to their own privacy policies and applicable legal requirements.

Legal and Business Purposes

We may disclose information when necessary to comply with legal obligations, respond to lawful government requests, protect our rights, investigate potential fraud, or support a business transaction such as a merger, restructuring, or transfer of business assets.

We do not disclose personal information indiscriminately. Information shared with service providers should be limited to what is reasonably necessary for the relevant service or purpose.

7. How Shopify Processes Personal Information

Bensovo uses Shopify to operate its online store and provide e-commerce services.

When you visit or interact with our website, information may be collected and processed by Shopify to support website functionality, payment processing, order management, security, and other related services.

Shopify may also use information obtained through your interactions with our store and other merchants to provide and improve its own services and enhanced features.

For certain processing activities, Shopify may determine how personal information is used and may be responsible for responding to requests concerning that processing.

To learn more about Shopify's privacy practices, please review:

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users

Shopify Privacy Portal:
https://privacy.shopify.com/en

These resources provide additional information about Shopify's handling of personal information and the privacy choices available to consumers.

8. Your Privacy Rights and Choices

Depending on your location and applicable privacy laws, you may have certain rights concerning your personal information.

These rights may include:

Right to Access

You may request information about the personal data we maintain about you.

Right to Correction

You may ask us to correct personal information that is inaccurate or incomplete.

Right to Deletion

You may request the deletion of personal information, subject to applicable legal exceptions and recordkeeping requirements.

Right to Data Portability

Where applicable, you may request a copy of certain personal information in a commonly used format.

Right to Opt Out of Certain Data Processing

Depending on your location, you may have the right to opt out of certain activities defined by applicable privacy laws, including:

  • The sale of personal information

  • Sharing personal information for cross-context behavioral advertising

  • Processing personal information for targeted advertising

  • Certain profiling activities that produce legal or similarly significant effects

Marketing Communication Preferences

You can unsubscribe from promotional emails by following the instructions included in the email.

If you have subscribed to promotional text messages where available, you may use the applicable opt-out instructions provided in those messages.

Please note that opting out of marketing communications will not prevent us from sending necessary transactional messages, such as order confirmations, payment notifications, shipping updates, or customer service responses.

9. Submitting Privacy Requests

To exercise an applicable privacy right, please contact us at:

Email: service@bensovo.com

Please include enough information for us to understand and review your request.

For security purposes, we may ask you to verify your identity before providing information or processing a deletion or correction request.

Where permitted by applicable law, you may also authorize another person to submit a privacy request on your behalf.

If an authorized agent submits a request, we may require evidence of authorization and may separately verify your identity.

We will review and respond to eligible requests within the timeframes required by applicable law.

We will not unlawfully discriminate against customers for exercising their privacy rights.

10. Privacy Choices and Browser Signals

Certain browsers and devices support privacy preference signals, including Global Privacy Control (GPC).

Where required by applicable law, we will recognize and process applicable privacy preference signals as requests to opt out of relevant data processing activities.

You may also manage available privacy and cookie preferences through the tools provided on our website.

The availability and effect of particular privacy choices may depend on your location and applicable legal requirements.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted or required by law.

Retention periods may depend on:

  • The time needed to complete purchases and provide customer support

  • Order, payment, shipping, and refund administration

  • Applicable accounting and tax recordkeeping requirements

  • The resolution of customer complaints or disputes

  • Fraud prevention and security needs

  • Legal obligations and the protection of our business rights

When personal information is no longer required for these purposes, we will take reasonable steps to delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

12. Information Security

We take reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, secure service providers, account protection procedures, and appropriate technical safeguards.

However, no online platform, electronic transmission, or data storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions when using online services and avoid sending sensitive payment credentials through unsecured communication channels.

13. Children's Privacy

Our website and services are not intended for children who are not legally permitted to use online shopping services independently.

We do not knowingly collect personal information directly from children under the age of 13 without the required parental consent.

If we become aware that personal information has been collected from a child in violation of applicable privacy requirements, we will take reasonable steps to investigate and address the situation, including deleting the information where appropriate.

Parents or legal guardians who believe that a child has provided personal information to us may contact:

Email: service@bensovo.com

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age, as those terms are defined under applicable privacy laws.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

These websites and services are not necessarily operated or controlled by Bensovo.

If you access an external website, its privacy practices and terms will govern how information is collected and used on that platform.

We encourage customers to review the privacy policies of third-party services before providing personal information.

The inclusion of an external link does not mean that Bensovo endorses or assumes responsibility for that third party's privacy or security practices.

15. International Data Transfers

Bensovo operates through a company located in China and uses Shopify and other service providers that may operate in different countries or regions.

As a result, personal information may be transferred, accessed, stored, or processed outside the country or state in which you reside.

These locations may include China, the United States, and other countries where our service providers maintain their operations or infrastructure.

When personal information is transferred internationally, we take reasonable steps to ensure that the processing is handled in accordance with applicable privacy requirements.

Where required by law, appropriate safeguards may include contractual protections, recognized data transfer mechanisms, or other legally accepted measures.

For transfers of personal information from the European Economic Area or the United Kingdom, we may rely on applicable mechanisms such as the European Commission's Standard Contractual Clauses or equivalent safeguards recognized under relevant UK data protection requirements, where appropriate.

16. Complaints and Privacy Concerns

If you have concerns about how your personal information is collected, used, or disclosed, you may contact us directly.

Email: service@bensovo.com

Please describe your concern and provide any relevant information that may help us review the matter.

We will make reasonable efforts to investigate and respond to privacy-related complaints.

Depending on your location, you may also have the right to appeal a decision or submit a complaint to the relevant data protection authority or privacy regulator.

Nothing in this section limits any rights available to you under applicable privacy laws.

17. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our business operations, website features, service providers, technology, or applicable legal requirements.

When an update is made, the revised version will be published on this page together with the corresponding updated date.

Where required by applicable law, we will provide additional notice or obtain consent before implementing changes that require it.

We encourage customers to review this page occasionally to remain informed about our privacy practices.

18. Contact Us

If you have questions about this Privacy Policy, wish to make a privacy request, or need assistance regarding the handling of your personal information, please contact us.

Brand: Bensovo

Company: Hubei Huanglongjia Network Technology Co., Ltd.

Business Address:
Shop No. 2-45, Caihuixiang, Hongqi Garden, No. 678 Youyi Avenue, Hongshan District, Wuhan City, Hubei Province, China.

Email: service@bensovo.com

Phone: +86 13317154790

We appreciate your trust in Bensovo and are committed to treating your personal information with care and responsibility.