Terms of Service

Last Updated: November 3, 2026

Welcome to Bensovo. These Terms of Service govern your access to and use of our website, online store, and related services. By browsing our website, placing an order, or using any of our services, you acknowledge that you have read and agree to these Terms.

Our online store is operated by Hubei Huanglongjia Network Technology Co., Ltd.

Please review the following provisions carefully before using our website.

1. Store Ownership and Business Details

The Bensovo online store is owned and operated by:

Brand: Bensovo
Company: Hubei Huanglongjia Network Technology Co., Ltd.
Business Address: Shop No. 2-45, Caihuixiang, Hongqi Garden, No. 678 Youyi Avenue, Hongshan District, Wuhan City, Hubei Province, China.
Email: service@bensovo.com
Phone: +86 13317154790

Throughout these Terms, the words "Bensovo," "we," "our," and "us" refer to the store and its operator.

2. Website Access and Acceptable Use

You agree to use our website responsibly and only for purposes permitted by applicable laws.

You must not:

• Use the website for unlawful, misleading, or fraudulent activities.

• Attempt to access restricted areas or interfere with website security.

• Introduce viruses, harmful code, or other disruptive technologies.

• Copy or misuse website content without appropriate authorization.

• Disrupt the shopping experience or interfere with the rights of other users.

We reserve the right to restrict access or take appropriate action when website use violates these Terms or applicable legal requirements.

3. Product Information and Descriptions

Bensovo offers a selection of accessories intended for different personal styles, outfits, and occasions.

We make reasonable efforts to ensure that product descriptions, photographs, materials, dimensions, colors, and other specifications are presented as accurately as possible.

However, minor differences may occur due to lighting, photography, screen settings, manufacturing processes, or individual display characteristics.

Customers are encouraged to review the information provided on each product page before purchasing.

4. Pricing and Product Availability

All product prices are displayed on the website and are subject to change without prior notice.

The price applicable to your purchase will generally be the amount displayed during checkout when the order is submitted.

Although we take reasonable care when publishing product and pricing information, occasional listing or pricing errors may occur.

Where permitted by law, we reserve the right to correct inaccurate information, update listings, or cancel affected orders. If payment has already been collected for a canceled order, the applicable amount will be refunded.

Product availability may change depending on inventory and fulfillment conditions.

5. Orders and Purchase Confirmation

When you submit an order, you are making a purchase request for the selected products.

An order confirmation email acknowledges receipt of your order but does not necessarily constitute final acceptance or guarantee fulfillment.

Orders may undergo additional review to verify payment, product availability, delivery details, and transaction security.

We may decline, suspend, or cancel an order for reasonable reasons, including:

• Products becoming unavailable.

• Payment authorization being unsuccessful.

• Incorrect or incomplete shipping information.

• Suspected fraudulent or unauthorized transactions.

• Significant pricing or product listing errors.

• Delivery restrictions affecting the supplied address.

If an order is canceled after payment has been received, we will arrange an appropriate refund to the original payment method.

6. Payment Terms

Customers must provide valid billing information and use payment methods they are legally authorized to use.

Payments are processed through the payment methods and service providers made available during checkout.

By submitting an order, you authorize the applicable payment provider to process the transaction for the displayed purchase amount, including applicable shipping charges and taxes where required.

Bensovo does not require customers to disclose payment passwords or other confidential authentication credentials through customer support communications.

7. Shipping and Delivery

Bensovo currently provides shipping services to customers within the United States.

Our available Standard Shipping rates are as follows:

Standard Shipping

• Orders below $39.00: $5.99

• Orders totaling $39.00 or more: FREE

The applicable shipping fee will be shown during checkout before payment is completed.

Order Processing

Orders generally require 1–3 business days for processing after payment confirmation.

Estimated Transit Time

After dispatch, Standard Shipping typically takes 10–15 business days to arrive.

Processing time and transportation time are separate stages of the delivery process.

Delivery estimates are not guaranteed dates. Carrier operations, public holidays, weather conditions, transportation disruptions, and other circumstances may affect actual arrival times.

For further information, please refer to our Shipping & Delivery Policy.

8. Returns, Refunds, and Exchanges

Eligible accessories may be submitted for return within 90 calendar days from the delivery date, subject to the conditions described in our Return & Refund Policy.

Customers should contact our support team and obtain return instructions before sending any merchandise.

Refunds for approved returns are generally issued to the original payment method after the returned merchandise has been received and inspected.

The specific eligibility requirements, return shipping arrangements, and refund procedures are explained in our Return & Refund Policy.

Nothing in this section limits any mandatory consumer rights available under applicable law.

9. Intellectual Property Rights

All website materials, including text, product descriptions, photographs, graphics, visual designs, logos, and other content, are owned by Bensovo, its operator, or the relevant content licensors, as applicable.

These materials are protected by applicable intellectual property laws.

You may access and use website content for personal, non-commercial shopping purposes.

Without prior authorization or another valid legal basis, you may not reproduce, redistribute, modify, publish, sell, or commercially exploit our protected materials.

10. Third-Party Services and External Links

Our online store may incorporate services provided by independent third parties, including payment processors, shipping companies, website technology providers, and other service partners.

Links to external websites may also appear on our platform.

Third-party services and websites operate under their own terms and privacy practices. Bensovo does not control all aspects of these external services.

Customers should review the applicable third-party terms before using those services.

11. Website Availability and Service Changes

We aim to keep our website accessible and functional, but uninterrupted availability cannot be guaranteed.

Maintenance, technical issues, system updates, or circumstances outside our reasonable control may occasionally affect access to certain features.

We may update, modify, suspend, or discontinue parts of our website or services when reasonably necessary, subject to applicable legal requirements.

12. Disclaimer and Limitation of Liability

We make reasonable efforts to provide accurate website information and maintain reliable online services.

However, to the extent permitted by applicable law, Bensovo does not guarantee that website access will always be uninterrupted, error-free, or free from technical issues.

To the extent legally permitted, we are not responsible for indirect, incidental, special, or consequential losses arising from the use of our website or services.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted under applicable law, including mandatory consumer protection rights.

13. Applicable Law and Consumer Rights

These Terms are subject to applicable laws and regulations.

Nothing in these provisions is intended to deprive customers of mandatory rights or protections available under the consumer protection laws applicable to their transactions.

Where any provision of these Terms is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

14. Changes to These Terms

We may periodically revise these Terms to reflect updates to our business operations, website services, or applicable legal requirements.

Any revised version will be published on this page together with its updated revision date.

Your continued use of the website after revised Terms become effective constitutes acceptance to the extent permitted by applicable law.

15. Contact Information

If you have questions about these Terms, product purchases, payments, or other store services, please contact us:

Brand: Bensovo
Company: Hubei Huanglongjia Network Technology Co., Ltd.
Address: Shop No. 2-45, Caihuixiang, Hongqi Garden, No. 678 Youyi Avenue, Hongshan District, Wuhan City, Hubei Province, China.
Email: service@bensovo.com
Phone: +86 13317154790

Thank you for choosing Bensovo. We appreciate your business and look forward to providing you with a convenient shopping experience.