Privacy Policy

Last Updated: November 3, 2026

At Bensovo, protecting customer information is an important part of operating our online store. This Privacy Policy explains what information we may collect, why we use it, when it may be shared, and what choices may be available to you when using our website.

This policy applies to visitors, customers, and individuals who communicate with us through our online services.

1. Information You May Provide

When interacting with Bensovo, you may provide information such as:

Personal and Contact Details

  • Full name

  • Email address

  • Telephone number

  • Billing and delivery addresses

Purchase and Transaction Details

  • Order numbers and purchase history

  • Accessories purchased

  • Order fulfillment and delivery records

  • Return and refund information

  • Relevant payment transaction details

Customer Communications

We may retain the information you submit when contacting our support team, including questions, feedback, photographs, and other materials related to an order.

2. Information Collected Through Website Use

When you browse our website, certain technical information may be collected automatically, including:

  • IP address and general location information

  • Browser type and operating system

  • Device identifiers and technical characteristics

  • Pages visited and browsing activity

  • Referring websites and interaction records

This information helps us understand how visitors use our website and identify opportunities to improve its performance.

3. Purposes of Information Processing

We use collected information for legitimate store operations, including:

  • Confirming and managing purchases

  • Preparing and delivering customer orders

  • Sending order confirmations and shipment updates

  • Responding to customer questions

  • Processing eligible returns and refunds

  • Maintaining website security

  • Identifying suspicious transactions and preventing fraud

  • Improving product information and website functionality

  • Meeting legal, accounting, and regulatory requirements

  • Providing promotional information where permitted and subject to applicable preferences

4. Cookies and Website Technologies

Our website may use cookies, pixels, and similar technologies to support essential functions, remember preferences, understand website traffic, and improve the browsing experience.

Some technologies may also be used for analytics or marketing purposes where applicable.

You may be able to manage cookie settings through your browser or available consent tools. Restricting certain cookies may affect some website functions.

5. When Information May Be Shared

Bensovo does not share personal information indiscriminately. Information may be provided to trusted third parties when necessary to operate our services.

These parties may include:

  • E-commerce and website hosting providers

  • Payment processing companies

  • Shipping and delivery carriers

  • Order fulfillment partners

  • Customer service providers

  • Analytics and security service providers

We may also disclose information when required by law, in response to valid legal requests, or when reasonably necessary to protect our rights, customers, and business operations.

6. Data Storage and Retention

Personal information is retained for periods appropriate to the purpose for which it was collected.

For example, order records may need to be maintained for customer support, financial reporting, legal compliance, and dispute resolution.

When information is no longer reasonably necessary and no legal retention obligation applies, we will take reasonable steps to delete or de-identify it.

7. Security Measures

We take reasonable administrative, technical, and organizational precautions to reduce the risk of unauthorized access, disclosure, alteration, or loss of personal information.

Although we work to protect customer data, no online system or electronic transmission can be guaranteed to be entirely secure.

8. Your Privacy Choices and Rights

Depending on your state or country of residence, you may have certain rights concerning your personal information.

These rights may include:

  • Requesting access to personal information

  • Asking us to correct inaccurate information

  • Requesting deletion of eligible information

  • Obtaining information about how personal data is used or disclosed

  • Opting out of certain marketing communications

  • Exercising other rights available under applicable privacy laws

To submit a privacy-related request, contact:

service@bensovo.com

We may request reasonable verification before processing certain requests.

We will handle eligible requests in accordance with applicable legal requirements.

9. Children's Information

Our website is not intended to knowingly collect personal information from children who are not legally permitted to use online services independently.

If we become aware that personal information has been collected in violation of applicable children's privacy laws, we will take reasonable steps to address the situation.

10. Third-Party Websites and Services

Our website may include links to external websites or services.

These third parties operate independently and may follow different privacy practices. We encourage customers to review the privacy notices of external services before providing personal information.

11. Updates to This Policy

We may revise this Privacy Policy when our business practices, website functions, or applicable legal requirements change.

Any updated version will be published on this page with a revised effective date.

12. Business and Privacy Contact

For questions, concerns, or requests relating to this Privacy Policy, please contact us:

Brand: Bensovo
Company: Hubei Huanglongjia Network Technology Co., Ltd.
Business Address: Shop No. 2-45, Caihuixiang, Hongqi Garden, No. 678 Youyi Avenue, Hongshan District, Wuhan City, Hubei Province, China.
Email: service@bensovo.com
Phone: +86 13317154790