Returns & Refunds Policy
At Bensovo, we want customers to feel informed and confident when purchasing accessories from our store. This policy explains the conditions for returning products, requesting refunds, and receiving assistance with order-related issues.
1. Return Eligibility Period
Customers may request a return for eligible merchandise within 90 calendar days from the date the order is delivered.
Requests submitted after this period may not qualify for a standard return, except where applicable law provides otherwise.
2. Conditions for Returned Merchandise
For a return to be accepted, products should generally meet the following conditions:
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Items must be unused and unworn.
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Products should remain in their original condition.
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Original packaging, tags, and included accessories should be returned where applicable.
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Products must not show damage resulting from improper use, unauthorized alterations, or customer handling.
For certain accessories, reasonable hygiene or product-specific restrictions may apply where disclosed and permitted by law.
These conditions do not limit any rights customers may have under applicable consumer protection laws, particularly for defective or incorrectly supplied products.
3. How to Submit a Return Request
All return requests must be submitted to our customer support team before merchandise is sent back.
Email: service@bensovo.com
To help us review your request, please provide:
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Your order number.
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The name or description of the product.
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The reason you wish to return it.
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Relevant photographs or videos if the product has an issue.
Our team will review the details and respond with the applicable return instructions.
Please wait for confirmation before sending any merchandise.
4. Return Shipping Arrangements
For returns related to personal preference or a change of mind, customers are generally responsible for the associated return shipping expenses.
If the product is defective, damaged during delivery, incorrect, or materially different from its description, please contact us before arranging shipment.
After reviewing the situation, we will provide an appropriate return or replacement arrangement without additional return costs to the customer where applicable.
5. Return Address
Our registered business address is not automatically the designated return destination.
Please do not send returned products to the business address unless our customer service team has expressly instructed you to do so.
For approved requests, we will provide the appropriate return location and shipping instructions.
6. Damaged, Defective, or Incorrect Products
If you receive an item that is damaged, defective, or different from what you ordered, please notify us as soon as reasonably possible.
Send the following information to service@bensovo.com:
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Order number
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Description of the issue
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Clear photographs or videos showing the problem, where available
After assessing the information, we will determine an appropriate solution, which may include a replacement, return, or refund depending on the circumstances.
7. Refund Review and Processing
Once an authorized return has arrived at the designated location, the merchandise will be reviewed for eligibility.
We will notify you of the outcome after the inspection.
For approved refunds:
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Refunds are generally issued to the original payment method.
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Processing normally takes 5–10 business days after the return inspection is completed.
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Banks and payment providers may require additional time to display the refunded amount.
The actual time for funds to appear may therefore vary depending on your payment provider.
8. Original Shipping Fees
For approved returns caused by a change of mind or personal preference, original shipping charges, where paid, are generally non-refundable unless required otherwise by applicable law.
This does not affect remedies available for defective, damaged, incorrect, or materially misdescribed products.
9. Exchanges and Further Assistance
If you would prefer an alternative item instead of a refund, please contact our support team to discuss the available options.
Exchange arrangements depend on product availability and the circumstances of the request.
10. Contact Information
For return, refund, or exchange inquiries, please contact:
Brand: Bensovo
Company: Hubei Huanglongjia Network Technology Co., Ltd.
Email: service@bensovo.com
Phone: +86 13317154790
We appreciate your understanding and the opportunity to assist with your purchase.