Shipping & Delivery Policy

At Bensovo, we aim to make order delivery straightforward and transparent. This policy outlines our shipping destinations, available delivery services, shipping fees, processing times, and shipment support.

1. Shipping Coverage

Bensovo currently ships orders to customers located in the United States.

Please ensure that your shipping details are complete and accurate when placing an order to help prevent unnecessary delivery delays.

2. Available Shipping Methods & Fees

We currently provide the following Standard Shipping options:

Standard Shipping

  • Shipping fee: $5.99

  • Estimated transit time: 10–15 business days after dispatch

Free Standard Shipping

  • Available on orders totaling $39.00 or more

  • Shipping fee: FREE

  • Estimated transit time: 10–15 business days after dispatch

For orders below the free shipping threshold, the $5.99 Standard Shipping fee applies.

The final shipping charge will be displayed during checkout before payment is submitted.

3. Order Processing

After payment has been successfully confirmed, orders generally require 1–3 business days for processing.

During this period, we complete order verification, product preparation, packaging, and fulfillment arrangements.

Please note:

  • Processing time is separate from transit time.

  • Orders placed on weekends or public holidays generally begin processing on the next business day.

  • Additional processing time may occasionally be necessary during periods of unusually high order volume.

4. Estimated Delivery Schedule

Our current delivery estimates are:

Shipping Stage Estimated Time
Order processing 1–3 business days
Standard transit 10–15 business days after dispatch

Delivery estimates are provided for reference and should not be considered guaranteed delivery dates.

Actual arrival times may be affected by carrier schedules, public holidays, weather conditions, customs or transportation disruptions where applicable, and other circumstances outside our reasonable control.

5. Order Fulfillment

Depending on stock availability and fulfillment arrangements, orders may be prepared and dispatched from different fulfillment locations.

Our registered business address is used for business correspondence and is not necessarily the location from which your order will be shipped.

6. Shipment Tracking

Once your order has been dispatched and tracking information is available, we will send the tracking details using the email address or other contact information provided during checkout.

Please allow additional time for the shipping carrier to register the package and publish the first tracking update.

If tracking information is temporarily unavailable, this does not necessarily mean that the package has not been shipped.

7. Delivery Delays

Although we work to meet the estimated delivery schedule, unexpected delays may occur.

Possible reasons include:

  • Transportation or carrier disruptions

  • Severe weather conditions

  • Public holidays

  • High seasonal shipping volumes

  • Incorrect or incomplete delivery details

  • Other circumstances affecting the delivery network

If your package has not arrived within the estimated timeframe, please contact our customer service team for assistance.

8. Incorrect Delivery Information

Customers should carefully review their shipping address before submitting an order.

If you notice an error after completing your purchase, contact us as soon as possible at service@bensovo.com.

We will make reasonable efforts to assist with address corrections, although changes cannot be guaranteed once an order has entered fulfillment or been handed over to the carrier.

9. Missing or Unlocated Packages

If tracking indicates that a package has been delivered but you cannot locate it, we recommend checking:

  • Your front door, porch, or mailbox

  • Reception or designated delivery areas

  • With household members or neighbors

  • With building management where applicable

If the package remains missing, please contact our support team with your order number and tracking information.

We will review the available delivery details and assist with the next appropriate steps.

10. Shipping Support & Contact Details

For questions about delivery charges, order processing, tracking, or delayed shipments, please reach out to us:

Brand: Bensovo
Company: Hubei Huanglongjia Network Technology Co., Ltd.
Business Address: Shop No. 2-45, Caihuixiang, Hongqi Garden, No. 678 Youyi Avenue, Hongshan District, Wuhan City, Hubei Province, China.
Email: service@bensovo.com
Phone: +86 13317154790

Thank you for shopping with Bensovo. We appreciate your trust and look forward to serving you.