Terms of Purchase

Last Updated: November 3, 2026

These Terms of Purchase explain the conditions that apply when customers purchase products through the Bensovo online store. They cover order submission, payment, product availability, shipping, returns, refunds, and customer responsibilities.

By completing a purchase on our website, you acknowledge these Terms and agree to the applicable provisions of our Terms of Service, Privacy Policy, Shipping & Delivery Policy, and Return & Refund Policy.

Please read the following information before placing an order.

1. Seller and Store Information

Bensovo is an online store operated by:

Brand: Bensovo
Company: Hubei Huanglongjia Network Technology Co., Ltd.
Business Address: Shop No. 2-45, Caihuixiang, Hongqi Garden, No. 678 Youyi Avenue, Hongshan District, Wuhan City, Hubei Province, China.
Email: service@bensovo.com
Phone: +86 13317154790

The company is responsible for the operation of the online store and the administration of customer purchases.

2. Information Required When Ordering

To complete a purchase, customers must submit the information requested during checkout.

This generally includes:

  • Full name and contact details

  • Complete billing and delivery addresses

  • Selected accessories and quantities

  • Valid payment information

Before submitting an order, please carefully check all product selections, quantities, shipping details, and contact information.

An order confirmation may be sent to your registered email address after submission. This message confirms that we have received your purchase request but does not necessarily mean that the order has been accepted for fulfillment.

3. Order Review and Confirmation

All incoming orders may be subject to verification before shipment.

Our review process may include checking payment authorization, inventory status, delivery eligibility, and unusual transaction activity.

Bensovo may decline or cancel an order when reasonably necessary, including situations involving:

  • Products that are no longer available

  • Unsuccessful or unauthorized payment transactions

  • Suspected fraudulent purchasing activity

  • Incorrect product descriptions or obvious pricing mistakes

  • Missing or inaccurate delivery details

  • Shipping destinations outside our available service area

If an order is canceled after payment has been received, the corresponding payment will be returned to the original payment method.

We will make reasonable efforts to inform affected customers about order cancellations.

4. Product Descriptions and Availability

Bensovo offers jewelry and accessories designed to complement personal style, everyday outfits, and different occasions.

Product pages provide relevant information such as product images, materials, colors, dimensions, design features, and other available specifications.

We aim to represent each item as accurately as possible. Nevertheless, slight differences in color, appearance, or finish may occur because of screen settings, lighting, photography, or normal production variations.

Product availability is subject to inventory conditions and may change over time.

If an ordered item becomes unavailable, we will contact the customer to discuss an appropriate solution, including a refund where applicable.

Customers retain all applicable rights concerning defective, incorrect, or materially misrepresented merchandise.

5. Product Prices and Shipping Fees

All current product prices are displayed on the Bensovo website.

Prices may be adjusted periodically. Any price adjustment will not change the agreed price of an already accepted order.

Before payment, customers can review the order subtotal, applicable shipping charges, and any required taxes at checkout.

Our current United States Standard Shipping charges are:

  • Orders below $39.00: $5.99 Standard Shipping

  • Orders of $39.00 or above: Free Standard Shipping

The applicable shipping amount will be calculated and displayed before the order is finalized.

No mandatory shipping charge will be intentionally added without being disclosed during checkout.

6. Payment Authorization

Customers must use a payment method that they are authorized to use and provide accurate payment and billing information.

Available payment options will be presented during checkout.

By submitting payment details, you authorize the applicable payment provider to process the amount shown in your order summary.

Payment processing is handled through the relevant third-party payment services. Bensovo does not guarantee that every payment option will remain available at all times.

If payment authorization fails, we may be unable to proceed with the order.

For details about how customer information is handled, please consult our Privacy Policy.

7. Order Preparation

After successful payment confirmation, orders generally require 1–3 business days for processing.

This period covers order verification, product preparation, packaging, and fulfillment arrangements.

Weekends and applicable public holidays are generally excluded from business-day calculations.

Order preparation takes place before the transportation period begins. Therefore, the processing period should be considered separately from the estimated delivery timeframe.

During holidays, promotional periods, or unexpected operational interruptions, preparation may take longer than usual.

If a notable delay occurs, we will make reasonable efforts to provide relevant updates.

8. Shipping Destinations and Delivery Estimates

Bensovo currently accepts orders for delivery within the United States.

Our Standard Shipping service has the following estimated transportation timeframe:

10–15 business days after dispatch.

When the normal processing period is included, the estimated overall timeframe is approximately 11–18 business days after payment confirmation.

These timeframes are estimates rather than guaranteed delivery dates.

Delivery may be affected by:

  • Carrier scheduling and transportation capacity

  • Severe weather or unexpected disruptions

  • Public holidays and peak shipping periods

  • Incomplete or inaccurate delivery addresses

  • Other circumstances affecting normal transportation operations

Depending on stock availability and fulfillment arrangements, orders may be dispatched from our own facilities or partner fulfillment locations.

The dispatch location may differ from the company's business address.

For additional details, please refer to our Shipping & Delivery Policy.

9. Tracking and Shipment Assistance

Once an order has been dispatched and tracking details are available, customers will receive the relevant shipment information through the contact channel associated with their purchase.

Please allow time for the carrier to register the package and publish its initial tracking events.

If tracking information remains unchanged for an unusually long period, or if a delivery appears delayed, missing, or incorrectly completed, please contact:

Email: service@bensovo.com

Please include your order number and a description of the delivery issue.

Our support team will examine the available information and assist with further inquiries or carrier investigations where appropriate.

A delivery status displayed by a carrier does not prevent customers from reporting a package they have not received.

We will review reported delivery problems based on the available evidence and applicable consumer protection requirements.

10. Return Period and Product Eligibility

Customers may request a return for eligible merchandise within 90 calendar days from the delivery date.

Standard returns should generally meet the following conditions:

  • The item has not been used or worn.

  • The merchandise remains in its original condition.

  • Original packaging and included accessories are retained where applicable.

  • The purchase can be verified using an order number or other proof of purchase.

  • The item meets the applicable requirements of our Return & Refund Policy.

Certain products may have specific return limitations where permitted by law. Any applicable restrictions will be disclosed accordingly.

Customers should obtain return instructions from our support team before sending merchandise.

11. Return Request Procedure

To begin a return, please contact:

service@bensovo.com

Your request should contain:

  • The original order number

  • The name or description of the accessory

  • The reason for requesting a return

  • Relevant photographs or videos, if the request involves a product issue

Our team will assess the information and provide instructions once the request has been reviewed.

Please do not ship returned products to the company's registered business address unless our team specifically confirms that destination.

An approved return may be directed to a designated return facility. The applicable address and shipping instructions will be provided separately.

12. Return Shipping Responsibilities

For returns resulting from personal preference, a change of mind, or ordering an unsuitable item, customers are generally responsible for the associated return shipping expenses.

Different arrangements apply when merchandise arrives damaged, defective, incorrect, or materially inconsistent with its product description.

In such cases, Bensovo will review the circumstances and arrange an appropriate solution without additional return-related costs to the customer where applicable.

Customers will be informed of any applicable shipping responsibilities before proceeding with an approved return.

13. Refund Review and Payment

Returned merchandise must be received at the designated return location and inspected before the refund decision is finalized.

For approved returns, refunds are generally issued to the original payment method within 5–10 business days following inspection.

Customers may receive a notification when the refund has been processed.

Please note that banks, card issuers, and payment providers may require additional time to display the credited amount.

If the refund does not appear after the expected processing period, please contact our support team.

For orders canceled before dispatch, a refund may be arranged without requiring the customer to return physical merchandise.

14. Problems with Received Merchandise

If you receive an accessory that is damaged, defective, incorrect, or substantially different from the description provided on our website, please notify us promptly.

Contact:

service@bensovo.com

To help us assess the situation, please provide:

  • Your order reference

  • A clear explanation of the issue

  • Photographs or videos showing the relevant product condition, where appropriate

After reviewing your request, we may offer a suitable resolution, which could include:

  • Sending a replacement item

  • Providing a full or partial refund where appropriate

  • Arranging a return without additional shipping costs to the customer

Customers will not be charged additional return shipping fees for confirmed fulfillment errors or qualifying product defects.

These arrangements do not restrict any rights available under applicable consumer protection laws.

15. Changes and Cancellation of Purchases

If you need to change order details or cancel a purchase, please contact us as soon as possible.

Email: service@bensovo.com

We will try to accommodate reasonable requests while an order is still awaiting fulfillment.

Once packing, dispatch, or carrier handover has begun, changes and cancellation requests may no longer be possible.

If an order is successfully canceled before shipment and payment has already been collected, the refund will be returned to the original payment method.

For merchandise that has already been dispatched, customers may follow the normal return procedure after delivery.

We do not charge a separate cancellation penalty for orders successfully canceled before shipment.

16. Customer Obligations

When purchasing through Bensovo, customers are expected to:

  • Review product information and specifications before ordering.

  • Select the correct products and quantities.

  • Submit accurate contact, billing, and delivery information.

  • Use an authorized payment method.

  • Check order confirmations and shipment notifications.

  • Contact our support team when assistance is needed.

Customers should notify us promptly if they discover an error in their delivery details.

We will make reasonable efforts to assist with address corrections where fulfillment has not progressed too far to allow a change.

Any additional costs arising from incorrect customer-provided information will be handled in accordance with applicable law and communicated where relevant.

17. Taxes and Order Charges

Any applicable taxes and required charges will be presented during checkout where necessary.

Before completing payment, customers can review the total amount payable.

We do not intentionally impose undisclosed mandatory charges after an order has been placed.

Where customs duties or other import-related charges are applicable, their treatment will follow the information provided during checkout and our published shipping terms.

18. Customer Service and Purchase Disputes

We encourage customers to contact Bensovo directly if they have questions or concerns about a purchase.

Our support team can assist with:

  • Product information and order details

  • Payment-related questions

  • Shipping and tracking concerns

  • Return applications

  • Refund status

  • Damaged or incorrect merchandise

Please send inquiries to:

Email: service@bensovo.com
Phone: +86 13317154790

Including your order number and a clear explanation of the issue will help us review your request.

We aim to handle customer concerns fairly and provide reasonable assistance.

Nothing in these Terms prevents customers from contacting their payment providers or exercising any rights available under applicable law.

19. Revisions to These Purchase Terms

Bensovo may revise these Terms when changes occur in store operations, purchasing procedures, service arrangements, or applicable legal requirements.

The latest version will be published on this page together with the corresponding update date.

Revisions will not retroactively remove rights already established under applicable law or accepted purchase agreements.

Customers are encouraged to review this page periodically.

20. Protection of Consumer Rights

These Terms are intended to explain the purchasing arrangements offered by Bensovo.

They do not replace or override mandatory consumer protection requirements.

Where applicable laws provide customers with additional protections, remedies, or purchasing rights, those legal requirements will take precedence over any conflicting provision in these Terms.

21. Contact and Business Details

For questions concerning purchases, payment arrangements, product information, or these Terms, please reach our customer support team.

Brand: Bensovo
Company: Hubei Huanglongjia Network Technology Co., Ltd.
Business Address: Shop No. 2-45, Caihuixiang, Hongqi Garden, No. 678 Youyi Avenue, Hongshan District, Wuhan City, Hubei Province, China.
Email: service@bensovo.com
Phone: +86 13317154790

Thank you for shopping with Bensovo. We appreciate your trust and look forward to serving you.